Policies and Procedures

Menus

It is the policy of Market Street Catering to quote firm prices for menu items no more than 90 days in advance. All menu substitutions may be subject to a price change. All food and hosted beverages are subject to a service charge of 19%. Prices listed on menu do not include above charge unless the quoted price is described as "inclusive".

Menu Tasting

Market Street Catering offers menu tastings done by appointment only and must be set up at least 2 weeks in advance. Dates are subject to staff and restaurant availability. The charge for a tasting is 25.00 and includes your choice of 4 entrées and 4 sides. Additional items can be added on and will be priced according to the prices listed on our catering menu.

Disposables

All orders that do not have china will have a disposables charge added on to the event. This charge covers eating utensils, plates, cups, and napkins, and disposable chafing dishes are serveware. The charge for disposables will be 1.50 per person.

Rentals

Market Street Catering offers several rentals listed below. Other rentals may be offered upon request.

Set Up Fee and Service Charge

A catering set up fee of 50.00 is applied to all non-serviced events for 75 guests or more. This includes a controlled set up of all buffets, platters, and any other items ordered. For serviced events, there is a set 19% fee on food and beverage costs. This fee includes setting up tables with china and silverware, building buffet stations, passing appetizers, clearing plates, and breaking down.

Local Venue Facility Fees

These are mandatory fees set forth by each facility on all provided food and beverages. All charges for service, china, linens, etc. are excluded from these fees. 10% charge on events held at Old World Wisconsin, Olbrich Gardens, Warner Park, Fields Reserve, Turner Hall and Waunakee Village Center. 12% charge on all events at Aldo Leopold Nature Center, Madison Children's Museum and The East Side Club. 15% charge on events held at The Majestic.

Catering Delivery

We have a standard fee of 25.00 per vehicle for all deliveries within a 25 mile radius of Market Street Diner. For events outside of our 25 mile radius, there is a delivery fee of 1.10 per mile per vehicle. An additional 25.00 fee may be added to the delivery fee if order falls below the stated 25 person minimum.

Wedding Cake Delivery

Wedding cake delivery and set up is included for free when accompanied by a catering order. Otherwise, the delivery fee is 45.00 within 20 miles of Madison. For cake delivery outside of Market Street Diner's 20 mile radius, there is a 1.10 per mile fee.

Staff

Banquet servers and kitchen staff for all serviced events are included in the 19% service fee. Cake cutting fee is included if you order your cake from us; otherwise, we will charge 1.00 per person for cutting a cake from a different vendor. Bartenders are charged at 20.00 per hour if you purchase alcohol through us; otherwise, we will charge 25.00 per hour if you purchase alcohol from a different vendor. If in need of staff only for your event the charge is $30.00 per hour.

Deposits and Payments

A 500.00 non-refundable deposit is required to confirm all event reservations of 75 or more guests. This deposit amount is credited to your final invoice. In the event of cancellation less than 6 months before the event, the deposit is non-refundable. For smaller business deliveries, we require two business days notice to cancel any order. If the cancellation is less than two days in advance, the client is responsible for full payment of the order. Unused items are not returnable. The full payment is due on the day of the event and can be paid by credit card, cash, or check. Direct billing option is available to our corporate clients. Direct billing invoices are due within 30 days of the event. If tax exemption applies, a copy of your tax exempt certificate must be provided with your signed contract.

Guarantees

A final guest count is required five business days prior to an event. The number of guests guaranteed may not be decreased after this point. If a final guest count is not received by the specified date, the preliminary guest count as noted on the initial contract will be the official and accountable guarantee.