Policies and Procedures

Menus

It is the policy of Market Street Catering to quote firm prices for menu items no more than 90 days in advance. All menu substitutions may be subject to a price change. All food and hosted beverages are subject to a service charge of 19%. This charge is also subject to sales tax and is set in place to cover labor cost and incidentals. Prices listed on menu do not include above charge unless the quoted price is described as "inclusive".

Menu Tasting

Market Street Catering offers menu tastings done by appointment only and must be set up at least 2 weeks in advance. Dates are subject to staff and restaurant availability. The charge for a tasting is 25.00 and includes your choice of 4 entrées and 4 sides. Additional items can be added on and will be priced according to the prices listed on our catering menu.

Disposables

The price of all menu items includes heavy-grade disposable eating utensils, plates, cups, and napkins. Also included with this cost are chafing frames, sternos, serving ware, and any necessary condiments. If you require disposable items we have not provided there is a small additional charge. We deliver all hot food in disposable chafing dishes.

Rentals

Market Street Catering offers several rentals listed below. Other rentals may be offered upon request.

Set Up Fee and Service Charge

A catering set up fee of 50.00 is applied to all non-serviced events for 75 guests or more. This includes a controlled set up of all buffets, platters, and any other items ordered. For serviced events, there is a set 19% fee on food and beverage costs. This fee includes setting up tables with china and silverware, building buffet stations, passing appetizers, clearing plates, and breaking down.

Local Venue Facility Fees

These are mandatory fees set forth by each facility on all provided food and beverages. All charges for service, china, linens, etc. are excluded from these fees. 10% charge on events held at Old World Wisconsin, Olbrich Gardens, Warner Park, Turner Hall, Waunakee Village Center, DeForest Country Club, Fitchburg Country Club, and Monona Country Club. 12% charge on all events at Aldo Leopold Nature Center, Madison Children's Museum, and Janesville Rotary Gardens. 17% charge on events held at The East Side Club. 1.00 per guest charge on events held at Noah's Event Venue.

Catering Delivery

We have a standard fee of 25.00 for all deliveries within a 25 mile radius of Market Street Diner. For events outside of our 25 mile radius, there is a delivery fee of 100.00-200.00.

Wedding Cake Delivery

Wedding cake delivery and set up is included for free when accompanied by a catering order. Otherwise, the delivery fee is 45.00 within 20 miles of Madison. For cake delivery outside of Market Street Diner's 20 mile radius, there is a 1.10 per mile fee.

Staff

Banquet servers and kitchen staff for all serviced events are included in the 19% service fee. Cake cutting fee is included if you order your cake from us; otherwise, we will charge 1.00 per person for cutting a cake from a different vendor. Bartenders are charged at 20.00 per hour if you purchase alcohol through us; otherwise, we will charge 25.00 per hour if you purchase alcohol from a different vendor.

Deposits and Payments

A 500.00 non-refundable deposit is required to confirm all event reservations of 75 or more guests. This deposit amount is credited to your final invoice. In the event of cancellation less than 6 months before the event, the deposit is non-refundable. For smaller business deliveries, we require two business days notice to cancel any order. If the cancellation is less than two days in advance, the client is responsible for full payment of the order. Unused items are not returnable. The full payment is due on the day of the event and can be paid by credit card, cash, or check. Direct billing option is available to our corporate clients. Direct billing invoices are due within 30 days of the event. If tax exemption applies, a copy of your tax exempt certificate must be provided with your signed contract.

Guarantees

A final guest count is required five business days prior to an event. The number of guests guaranteed may not be decreased after this point. If a final guest count is not received by the specified date, the preliminary guest count as noted on the initial contract will be the official and accountable guarantee.